It's advised that you use your personal email address (@gmail, @bigpond, @optus.net or similar) as most government emails (@finance.wa.gov.au)
have active enabled spam/junk filters and our email to you may get lost in the spam folder or rejected.
Due to COVID-19, we have made changes to our click & collect destinations. At this stage, we are only offering click & collect at Clarkson, DFO, Ellenbrook, Joondalup, Mandurah, Morley, Rockingham, Watertown & Wangara.
We aim to get your package to you within 3-5 business day (Monday - Friday). If we need to order your item for you, we may need additional days to deliver your order. We only ship nationally within Australia with no exception to overseas requests at this moment. If shipping is addressed to a PO Box or in Regional Areas within Australia, there may also be additional charges depending on the width, weight, and height of your total order. In these instances we will contact you via the contact information provided to us by you when the order was placed.
Please note: We do not offer shipping outside of Australia at this stage.
You will be notified within 2 business days on the availability of your order. In the event that an ordered item is unavailable, or we are unable to fulfill your order, we will notify you via email to arrange an agreeable alternative item or refund. This email will come from our online sales department at firstname.lastname@example.org. If our team does not hear from you within 7 days regarding order unavailability, you will automatically be refunded appropriately to the nominated payment method used upon ordering.
In some cases, items from your order may need to be sourced back from one of our stores, and transferred to our online department located at our Wangara Warehouse (55 Excellence Drive Wangara WA).
A signature will be required to receive your order. If no one is available to sign for your package, a card will be left and it is then up to the receiver to organise for the collection/delivery of the package. Alternatively you may choose to give Authority to Leave in the "Please leave special instructions below:" at the My Cart section.
Postage applicable to returns and reissued items (other than any item deemed faulty) are at the customers expense.