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FAQ

Do you have a Question?

Here are some answers to frequently asked questions by our customers. If you can't find your answer please email onlinesaes@jimkiddsports.com.au.


How long will it take to receive my order?

Shipping

For shipping items it can take as little as 1 day or up to 10 days for us to source out your ordered goods, depending on whether we need to chase it up from the other 11 stores and get it back to our Head Office. From dispatch date it may take between 2 to 10 business days for smaller goods and between 5 to 10 days from dispatch for heavy items goods depending on your location for the item to get delivered to you. 

We are currently enlisting TOLL, delivery time will vary according to the postcode area you have chosen as your shipping address.

Click & Collect

For Click & Collect items please allow up to 7 working days for your order to be dispatched, as in some cases items for your order may need to be sourced back from one of our stores. In the event that an ordered item is not available, or we are unable to fulfill your order, we will notify you within 5 business days to arrange an agreeable alternative item. 


 How will I know when my order is ready to be picked up?

When your order is ready for collection at your chosen Click & Collect destination you will receive an update email from us on your nominated email address provided to us when your order was placed.

 

How will I know when my order has been dispatched for shipping? 

When your order has been dispatched to our shipping service provided you will receive an updated email from us on your nominated email address provided to us when your order was placed. The email will contain a Tracking Number you can use to guide you on your order's Estimated Time of Arrival and follow it's delivery journey. 

 

What is your refund policy on orders placed online?

We allow for refunds or exchanges for products purchased online in-store (any Jim Kidd Sports store with the exception of Bunbury) as long as they are in its original condition and that you provide us with a proof of purchase in the form of the order invoice. 

In cases where you require refund and cannot get to one of our stores you will have to incur the shipping cost for the item(s) to get back to our Online Store Department. In the cases of exchanges you will also have to incur the cost for the item(s) to be shipped back to you.

 

What is your refund policy for products purchased in-store?

There is no refund provided for products purchased in-store. Please choose carefully. However, in an instance an issue does arise we can provide you with a store credit or an exchange. In order for us to provide you with a store credit or exchange(s) please ensure that the product is in its original condition and a proof of purchase is available to show to our staff.

 

How can I find out if you have stock of an item in your stores?

The Online Sales department is located within the Head Office and we have access to stock onsite. However, for queries of stock(s) in our stores it is best to call the stores directly. To make a stock inquiry to one of our stores please follow this link.

 

What do the letters 'M', 'W' and 'JNR' after the products name?

M stands for MENS

W stands for WOMENS

JNR stands for JUNIOR

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