Do you have a question?

Here are some answers to frequently asked questions by our customers. If you can't find your answer please email onlinesales@jimkiddsports.com.au.

How long will it take to receive my order?


For shipping items we aim to dispatch orders within 2 - 4 business days, it can take as little as 1 day or up to 10 days for us to source out your ordered goods, depending on whether we need to chase it up our 10 stores or warehouse, and return it to our Online Sales Department. If your order is unable to fulfilled, onlinesales@jimkiddsports.com.au will contact you to arrange a refund where applicable. Please ensure you check your Spam & Junk mail boxes, as sometimes your spam filter may flag our email address - this is out of our control. Shipping costs start at $9.95, view the full price list here. 

We are currently enlisting AusPost, delivery time will vary according to the postcode area you have chosen as your shipping address.


Click & Collect

For Click & Collect items please allow at least 24 hours for your order to be ready for collection. Please also note that not all stores carry all items, so your order may need to be sent from our Wangara Warehouse to the store with their weekly delivery.

How will I know when my order is ready to be picked up?

When your order is ready for collection at your chosen Click & Collect destination you will receive an update email from us on your nominated email address provided to us when your order was placed. Sometimes, this email will end up in your junk/spam mailboxes so we implore you to check those mailboxes before contacting us. 


How will I know when my order has been dispatched for shipping? 

When your order has been dispatched to our shipping service provided you will receive an updated email from us on your nominated email address provided to us when your order was placed. The email will contain a Tracking Number you can use to guide you on your order's Estimated Time of Arrival and follow it's delivery journey. 


What is your Returns & Refund policy?

You are entitled to a replacement, credit or refund when item(s) have a fault, such as:

  • when it is faulty;
  • wrongly described; or
  • different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a Gift Card, providing the product is returned to us in its original new condition with proof of purchase. 

Orders made online can be returned to any Jim Kidd Sports stores for an exchange/credit as long as they follow the above outlined.

In cases where you require an exchange or credit and cannot get to one of our stores you will have to incur the shipping cost for the item(s) to get back to our Online Store Department. In the cases of exchanges you will also have to incur the cost for the item(s) to be shipped back to you.


How can I find out if you have stock of an item in your stores?

The Online Sales department is located within the Wangara Warehouse and we have access to stock onsite. However, for queries of stock(s) in our stores it is best to call the stores directly as not all stores carry all items.