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FAQ

Do you have a Question?

Here are some answers to frequently asked questions by our customers. If you can't find your answer please email onlinesaes@jimkiddsports.com.au.


How long will it take to receive my order?

Shipping

For shipping items it can take as little as 1 day or up to 10 days for us to source out your ordered goods, depending on whether we need to chase it up from the other 11 stores and get it back to our Head Office. From dispatch date it may take between 2 to 10 business days for smaller goods and between 5 to 10 days from dispatch for heavy items goods depending on your location for the item to get delivered to you. 

We are currently enlisting TOLL, delivery time will vary according to the postcode area you have chosen as your shipping address.

Click & Collect

For Click & Collect items please allow up to 7 working days for your order to be dispatched, as in some cases items for your order may need to be sourced back from one of our stores. In the event that an ordered item is not available, or we are unable to fulfill your order, we will notify you within 5 business days to arrange an agreeable alternative item. 


How will I know when my order is ready to be picked up?

When your order is ready for collection at your chosen Click & Collect destination you will receive an update email from us on your nominated email address provided to us when your order was placed.

 

How will I know when my order has been dispatched for shipping? 

When your order has been dispatched to our shipping service provided you will receive an updated email from us on your nominated email address provided to us when your order was placed. The email will contain a Tracking Number you can use to guide you on your order's Estimated Time of Arrival and follow it's delivery journey. 

 

What is your Returns & Refund policy?

You are entitled to a replacement, credit or refund when item(s) have a fault, such as:

  • when it is faulty;
  • wrongly described; or
  • different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a Gift Card, providing the product is returned to us in its original new condition with proof of purchase. 

Orders made online can be returned to any Jim Kidd Sports stores as long as they follow the above outlined.

In cases where you require refund and cannot get to one of our stores you will have to incur the shipping cost for the item(s) to get back to our Online Store Department. In the cases of exchanges you will also have to incur the cost for the item(s) to be shipped back to you.

  

How can I find out if you have stock of an item in your stores?

The Online Sales department is located within the Head Office and we have access to stock onsite. However, for queries of stock(s) in our stores it is best to call the stores directly. To make a stock inquiry to one of our stores please follow this link.

 

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